Comments on: Review: Micro World http://rssbinghamton.com/review-micro-world/ A conservative voice crying in the liberal wilderness of Greater Binghamton, NY Mon, 08 Nov 2010 12:19:35 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: B U http://rssbinghamton.com/review-micro-world/comment-page-1/#comment-10 B U Tue, 24 Jul 2007 16:07:20 +0000 http://rssbinghamton.com/review-micro-world/#comment-10 Yeah -- I've been there too. It was for a simple part that I had received with a Mac Mini; well under warranty, the adaptor for the DVI -> VGA output had decided to go bad and just show purple on the screen. I called about simply ordering a replacement through Apple under warranty, instead of bringing the Mac in. They could have plugged the video adapter into another Mac and it would certainly have shown the same problem I got. But no, they told me I had to bring in the mac, the adaptor, AND the monitor I was using (At the time, I had a 21" CRT - it was not a light piece of equipment), or they wouldn't even look at it. All this for a 15 dollar part. Well, I do this. I haul it all in, while the fish-faced woman at the counter won't even hold the door open for me while I lug the monitor in. She just watches. I get all the stuff inside, and she graciously takes over, hooking it all together. She turns it on. Lo and behold, it's purple. She says 'yep, looks like you were right' after jiggling a few cables, and finally agrees to put the replacement order in (Which took two weeks, I might add). Extremely rude, extremely unhelpful - They feel like they are a gift to the Southern Tier, and expect you to work around their erratic schedule. I might add that she also didn't hold the door open for me on the way out, either. Will not go back. Ever. No no no. I've driven to Syracuse for minor things just to avoid them. Yeah — I’ve been there too. It was for a simple part that I had received with a Mac Mini; well under warranty, the adaptor for the DVI -> VGA output had decided to go bad and just show purple on the screen. I called about simply ordering a replacement through Apple under warranty, instead of bringing the Mac in.

They could have plugged the video adapter into another Mac and it would certainly have shown the same problem I got. But no, they told me I had to bring in the mac, the adaptor, AND the monitor I was using (At the time, I had a 21″ CRT – it was not a light piece of equipment), or they wouldn’t even look at it. All this for a 15 dollar part.

Well, I do this. I haul it all in, while the fish-faced woman at the counter won’t even hold the door open for me while I lug the monitor in. She just watches. I get all the stuff inside, and she graciously takes over, hooking it all together. She turns it on. Lo and behold, it’s purple. She says ‘yep, looks like you were right’ after jiggling a few cables, and finally agrees to put the replacement order in (Which took two weeks, I might add).

Extremely rude, extremely unhelpful – They feel like they are a gift to the Southern Tier, and expect you to work around their erratic schedule.

I might add that she also didn’t hold the door open for me on the way out, either.

Will not go back. Ever. No no no. I’ve driven to Syracuse for minor things just to avoid them.

]]> By: kiwi http://rssbinghamton.com/review-micro-world/comment-page-1/#comment-9 kiwi Tue, 17 Jul 2007 23:41:31 +0000 http://rssbinghamton.com/review-micro-world/#comment-9 I had a terrible experience with Micro World also. The customer service was non-existent and the female co-owner was about as rude as I have ever experienced. As you said, they do not show up during the hours and days posted. I waited 30 minutes one day and another day they never opened all together. The woman rudely told me she didn't have time to tell me about my computer (5 days out-not a word from them!) because she just got back from vacation and to call later in the day. So I went and picked my computer up and told Wayne (the other owner) that the customer service was atrocious and word was "around" as I have found others in the Mac community who refuse to return there. I did let him know that his wife or whoever the witch with a constant scowl on her face is, has absolutely NO business dealing with human beings as she treats them like 2nd class citizens. Clearly they don't realize that bad news gets around 3x as fast as good news. I have a business full of Macs now to deal with and I'm glad I have have found out about them from other customers like you. They are not, as they say, "the Southern Tier's only Apple dealer". I found another place that gets all their business-people they have turned off-and they're awesome with people. I had a terrible experience with Micro World also. The customer service was non-existent and the female co-owner was about as rude as I have ever experienced. As you said, they do not show up during the hours and days posted. I waited 30 minutes one day and another day they never opened all together. The woman rudely told me she didn’t have time to tell me about my computer (5 days out-not a word from them!) because she just got back from vacation and to call later in the day. So I went and picked my computer up and told Wayne (the other owner) that the customer service was atrocious and word was “around” as I have found others in the Mac community who refuse to return there. I did let him know that his wife or whoever the witch with a constant scowl on her face is, has absolutely NO business dealing with human beings as she treats them like 2nd class citizens. Clearly they don’t realize that bad news gets around 3x as fast as good news. I have a business full of Macs now to deal with and I’m glad I have have found out about them from other customers like you. They are not, as they say, “the Southern Tier’s only Apple dealer”. I found another place that gets all their business-people they have turned off-and they’re awesome with people.

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